Step 1
Describe the issue
We collect symptoms and the device history.
Services
Troubleshooting
From a computer that will not power on to a network that keeps dropping, we diagnose the real cause and explain your repair options before you decide.
Problems we solve
- The computer will not power on
- Blue screen or system freezes
- The computer is extremely slow
- Cannot connect to the internet
- Viruses, pop-ups or suspicious software
What is included
- Hardware and software diagnosis
- Disk, memory and temperature checks
- Virus and malware removal
- Repair or replacement advice
- Post-repair testing
- Explanation of the cause and prevention steps
How it works
Step 2
Diagnose
We test components and the system to find the cause.
Step 3
Quotation
You receive options and costs before work begins.
Step 4
Repair & test
Work is carried out and the device is tested before handover.
Pricing & turnaround
We explain the diagnosis charge and repair estimate before work begins. If we cannot repair the problem, the diagnosis is free of charge.*
- *Terms and exclusions may apply.
- No repair without your approval
- Replacement parts, if needed, are quoted separately
Workmanship cover
Our repairs are covered by a workmanship guarantee. New parts follow the supplier’s warranty.
Frequently asked questions
Will my data be lost?
We take care to protect your data. If a reinstall is needed, we will discuss backup options first.
How long does diagnosis take?
Most initial diagnoses are completed within one working day. Cases needing further testing will be explained.
Do you use new replacement parts?
We explain new or equivalent part options and get your approval before replacement.
Can you visit my location?
For network or office issues, visits can be arranged. Contact us to check coverage and charges.
Related services
Back to services
Computer maintenance
Learn more
Data recovery
Learn moreHaving a problem with your device?
Send us the symptoms, device model and when the problem started. We will help identify the next step.